Canceling Casual Bookings

Using your phone, download the 'My Family Lounge' App.

Select

'Sessions'

Open the App and sign in using your registered email address and password.

Select a service type and year group.

ASC: After School Care

BSC: Before School Care

VAC: Vacation Care

Use the 'Casual Booking Calendar' to select the day & session you wish to cancel.

Select the day.

Read the terms & conditions and then select 'Cancel Session'

Use this legend to guide you when booking.

Please note that casual Before & After School Care sessions must be canceled at least 2-days prior to the session date. Cancelations made within this period will incur full fees.