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Canceling Casual Bookings

Step 1

Using your phone, download the 'My Family Lounge' App.

Step 2

Open the App and sign in using your registered email address and password.

Step 3



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Step 4

Select a service type and year group. 

ASC: After School Care

BSC: Before School Care

VAC: Vacation Care

Step 5

Use the 'Casual Booking Calendar' to select the day & session you wish to cancel.

Select the day.


Read the terms & conditions and then select 'Cancel Session'


Use this legend to guide you when booking.

Please note that casual Before & After School Care sessions must be canceled at least 2-days prior to the session date. Cancelations made within this period will incur full fees.

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