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Canceling Casual Bookings
Step 1
Using your phone, download the 'My Family Lounge' App.
Step 3
Select
'Sessions'

Step 2
Open the App and sign in using your registered email address and password.

Step 4
Select a service type and year group.
ASC: After School Care
BSC: Before School Care
VAC: Vacation Care

Step 5
Use the 'Casual Booking Calendar' to select the day & session you wish to cancel.
Select the day.

Read the terms & conditions and then select 'Cancel Session'

Use this legend to guide you when booking.


Please note that casual Before & After School Care sessions must be canceled at least 2-days prior to the session date. Cancelations made within this period will incur full fees.
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